FAQ
About PostureFit EMS
What is PostureFit EMS?
An EMS (electrical muscle stimulation) trainer for the upper back, worn like a brace. Two dry fabric pads sit either side of your spine, over the muscles between your shoulder blades, and gentle pulses make those muscles contract while you sit. It has 12 modes, 36 intensity levels, a wireless remote and a snap-off controller.
How do I use it?
Charge it, give the two pads a light mist of water, fasten the strap across your mid-back against bare skin, pick a mode and start at level 1. One 20-minute session a day, sitting down, is the recommendation.
Does it hurt?
It shouldn't. At the right level it feels like a firm, rhythmic squeeze between the shoulder blades. A sharp or stinging feeling usually means the pads are dry or the level is too high: mist the pads again or turn it down.
Is it suitable for me?
PostureFit is not a medical device and does not diagnose or treat any condition. Don't use it if you have a pacemaker or another implanted electronic device, if you are pregnant, or over broken or irritated skin. If you have epilepsy, a heart condition or any other medical condition, check with your GP before using it.
Will it change the shape of my back?
No. It makes the muscles between your shoulder blades contract and work; it doesn't change the structure of your spine. If you have back pain or a diagnosed condition, speak to your GP or a physiotherapist.
Can I wash it?
Yes. Snap the controller off first, then wash the brace as its care label directs. The electronics never go in water.
Ordering and payment
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and Apple Pay (where your device supports it). You are charged in full when you place your order, in pounds sterling if you are in the UK. See our Payment Policy.
Can I change or cancel my order?
Yes, at no cost, any time before it has been dispatched. Email contact@aploomb.com with your order number as soon as possible.
Do the 2- and 3-trainer packs cost less?
Yes. The 2nd and 3rd trainers in the same order are 25% off. The discount is applied automatically in your basket, and the price you see before checkout is the price you pay.
UK delivery
How much is delivery, and how long does it take?
Delivery is free and tracked on every order, with no minimum spend. Orders are processed in 1–2 working days and then take 7–12 working days in transit, so allow 8–14 working days in total. These are estimates, not guarantees. Full details are in our Shipping Policy.
Will I pay anything on delivery?
Not on orders of £135 or less: the price at checkout is the full price. Orders over £135 follow different import rules, explained in our Shipping Policy.
Where do you deliver?
Across England, Scotland, Wales and Northern Ireland. We can't deliver to PO Box or BFPO addresses, the Channel Islands, the Isle of Man or overseas territories. We also deliver to the United States and France.
How do I track my order?
You'll receive an email with your tracking link as soon as your order ships. You can also use our order tracking page.
Returns
Can I cancel after delivery?
Yes. UK consumers have 14 days from the day they receive their order to cancel, without giving a reason. Email us or use our cancellation form. Unless the item is faulty, the cost of sending it back is yours.
Do you accept returns after that?
Unused trainers in their original packaging, with all accessories, can be returned within 30 days of delivery. Because PostureFit is worn against bare skin, a change-of-mind return must be unused. Return postage on a change of mind is yours.
What if it arrives damaged or faulty?
Contact us, ideally within 7 days of delivery, with your order number and a photo or short video. If your claim is approved we send a prepaid return label and refund or replace it, as you prefer. Your rights under the Consumer Rights Act 2015 apply in full.
How long do refunds take?
We refund to your original payment method within 7 business days of approving your return, and within 14 days for a statutory cancellation. Full terms are in our Return & Refund Policy.
Still have a question? Visit our Contact page or email contact@aploomb.com.