Shipping policy
Aploomb ships to customers in the United Kingdom, the United States and France. Delivery is free and tracked on every order, with no minimum spend. Here is what to expect, by country.
| United Kingdom | United States | France | |
|---|---|---|---|
| Coverage | England, Scotland, Wales and Northern Ireland | All U.S. addresses, including Alaska & Hawaii | All French addresses |
| Processing time | 1–2 working days | 1–2 business days | 1–2 business days |
| Order cut-off | 5:00 PM Mountain Time (around midnight UK time) | 5:00 PM Mountain Time | 5:00 PM Mountain Time (around 1:00 AM CET) |
| Transit time | 7–12 working days | 7–12 business days | 7–12 business days |
| Estimated total | 8–14 working days | 8–14 business days | 8–14 business days |
| Delivery cost | Free tracked delivery (£0.00), no minimum | Free, no minimum | Free, no minimum |
| Taxes and duties | Prices are shown in pounds sterling. Orders of £135 or less: nothing to pay on delivery. See below for orders over £135. | Sales tax, where due, is calculated at checkout | Prices include taxes and duties — nothing to pay on delivery |
| Carrier | USPS, handed to a local UK carrier for final delivery | USPS | USPS, handed to local carriers (e.g. La Poste/Colissimo) for final delivery |
These are estimates, not guarantees. Actual delivery time can vary with your location, carrier conditions and factors outside our control such as weather or regional delays. Working (business) days exclude weekends and public holidays.
United Kingdom: taxes and import charges
Your order is sent to you from outside the UK. For orders with a total value of £135 or less, the price you pay at checkout is the full price: there is no import VAT, customs duty or handling fee to pay on delivery. If a single order is worth more than £135, different import rules apply and the carrier may ask you to pay import VAT and any customs duty before it delivers. If you would like to avoid that, contact us at contact@aploomb.com before ordering and we will explain your options.
Order tracking
You will receive a confirmation email with tracking information as soon as your order ships. Tracking updates can take up to 24 hours to appear.
Delivery restrictions
We are unable to deliver to PO Box, BFPO or APO/FPO military addresses. We do not currently deliver to the Channel Islands, the Isle of Man or overseas territories. Deliveries to Alaska, Hawaii, U.S. territories, the Scottish Highlands and islands, and other remote areas may take longer than the estimates above. Please provide a full, accurate street address at checkout to avoid delays.
Delays and delivery issues
Occasional delays can happen due to carrier disruptions, weather or incorrect address details. Please double-check your shipping address at checkout. We will always help to resolve a delivery problem. If you are a consumer in the UK or France, the goods remain at our risk until they are delivered to you.
Lost or missing parcels
If your order hasn't arrived within the estimated window, email us at contact@aploomb.com with your order number. If it is confirmed lost in transit, we will offer a full refund or a replacement at no cost to you.
Policy updates
We review this policy regularly. The most current version is always available on this page.
(Last updated: 22 October 2026)
Contact information
Store name: Aploomb
Legal operator: Knock Knock Digital LLC
Business address: 608 Rio Grande Ave, Santa Fe, New Mexico 87501, United States
Phone: +1 (505) 305-6432
Email: contact@aploomb.com
Monday to Friday | 09:00 – 17:00 (MT) — approximately 16:00 – 00:00 UK time and 17:00 – 01:00 (CET) in France
Weekends | 11:00 – 16:00 (MT) — approximately 18:00 – 23:00 UK time and 19:00 – 00:00 (CET) in France
We aim to respond to all enquiries within 24 hours. Visit our Contact page for more ways to reach us.