Shipping policy
At Aploomb, we currently ship to customers in the United States and France, and want you to know exactly what to expect from the moment you order to the moment it arrives. This policy covers where we ship, how long it takes, what it costs, and how we handle delays or issues.
1. Shipping Coverage
We currently ship to addresses within the United States (including Alaska and Hawaii) and to France. Orders shipped to Alaska, Hawaii, and U.S. territories may experience longer delivery windows than the estimates below, depending on carrier availability in that region.
2. Order Processing
Orders are prepared and dispatched within 1–3 business days of being placed, Monday through Friday, excluding weekends and public holidays. Orders placed before 5:00 PM Mountain Time (approximately 8 hours behind Central European Time) are typically processed the same or next business day. You'll receive a confirmation email with tracking information as soon as your order ships.
During high-volume periods, processing may take slightly longer — we'll keep you updated if that happens.
3. Shipping Fees
We offer free shipping on every order, with no minimum spend. What you see at checkout is what you pay — no hidden fees. For orders shipped to France, the price shown at checkout already includes all applicable taxes and customs duties, so there is nothing further to pay on delivery.
4. Delivery Estimates
Once your order ships, here's what to expect — this applies to orders shipped within the United States and to France:
- Processing Time: 1–3 business days
- Transit Time: 7–12 business days
- Estimated Total Delivery Time: 8–15 business days
These are estimates, not guarantees. Actual delivery time can vary depending on your location, carrier conditions, and factors outside our control such as weather or regional delays. Business days exclude weekends and public holidays.
5. Shipping Carrier
Orders are shipped via USPS. Orders to France are handed off internationally to trusted local last-mile carriers, such as La Poste/Colissimo, for final delivery. Every order is fully tracked from dispatch to delivery.
6. Order Tracking
As soon as your order ships, you'll receive a tracking link by email. Tracking updates can take up to 24 hours to appear after your order ships.
7. Delivery Restrictions
We are currently unable to deliver to PO Box addresses or APO/FPO military addresses. Deliveries to Alaska, Hawaii, and U.S. territories may take longer than our standard estimates, depending on carrier availability in that region. For orders shipped to France, all applicable customs duties and import VAT are included in the price you pay at checkout — there is nothing further to pay on delivery. Please provide a full and accurate street address at checkout to avoid delays.
8. Delays and Delivery Issues
Occasional delays can happen due to carrier disruptions, weather, or incorrect address details. Please double-check your shipping address at checkout — we're not responsible for delays caused by an incorrect or incomplete address, though we'll help however we can to resolve it. If your order is taking longer than the estimated delivery window, contact us and we'll look into it.
9. Lost or Missing Packages
If your order hasn't arrived within the estimated delivery window, email us at contact@aploomb.com with your order number. We'll investigate with the carrier, and if your package is confirmed lost in transit, we'll offer a full refund or a replacement at no cost to you.
10. Policy Updates
We review our shipping policy regularly to make sure it reflects the best possible experience for our customers. The most current version is always available on this page.
(Last updated: August 7, 2026)
11. Contact Information
Store Name: Aploomb
Legal Operator: Knock Knock Digital LLC
Business Address: 608 Rio Grande Ave, Santa Fe, New Mexico 87501, United States
Phone: +1 (505) 305-6432
Email: contact@aploomb.com
Monday to Friday | 09:00 – 17:00 (MT) — approximately 17:00 – 01:00 (CET) for customers in France
Weekends | 11:00 – 16:00 (MT) — approximately 19:00 – 00:00 (CET) for customers in France
We aim to respond to all inquiries within 24 hours. Visit our Contact page for more ways to reach us.